Refund Policy – ColourMingle.com

At ColourMingle, your satisfaction is our priority. Our refund policy ensures a fair and transparent process if there’s any issue with your order. Please read the following carefully to understand your rights and responsibilities.

1. Order Adjustment & Cancellation

1.1. Modifications Within 6 Hours

You can request order changes (e.g., product variant or shipping address) within 6 hours of purchase by contacting us via our Contact Form.

  • If the new variant or address increases the order value, additional payment is required within 48 hours.

  • If it decreases the order value, the price difference is non-refundable.

  • Promotional eligibility may change if items are removed.

1.2. Cancellations Within 6 Hours

Cancellations within 6 hours are accepted, but any payment processing fees incurred are non-refundable.

1.3. After 6 Hours

After the 6-hour window, cancellations are not allowed.
If we detect incorrect/incomplete shipping information, we’ll contact you via email. If there’s no response, we may cancel the order and issue a partial refund after deducting processing/shipping costs.

2. Replacement & Refund Eligibility

2.1. Eligible Cases:

You may request a refund or replacement if:

  • Your order is not delivered within:

    • 45–60 business days for Standard/Premium Shipping

    • 60–90 business days for Eco Shipping

  • The product has a quality issue, reported within 7 business days of delivery.

2.2. Required Evidence:

To process your request, you must provide:

  • An unboxing video

  • Clear photos of the product and issue

  • Photo of incorrect item (if applicable)

  • Photo of size discrepancy (with label and measurement)

  • Photo of the shipping label

2.3. Processing Time:

Once approved:

  • Replacements: Tracking will be provided within 7–10 business days

  • Refunds: Issued within 3–5 business days as our refund policy, depending on your payment provider

3. Important Disclaimers

  • We may request order-related information or documents. Failure to comply may result in delayed or denied support.

  • We are not responsible for:

    • Missed deliveries due to incorrect addresses, refusal, or recipient absence

    • Stolen packages after confirmed delivery

    • Customer selection errors (wrong size, color, or design)

  • Folded packaging may cause temporary wrinkles; this is not a defect. Let the item lay flat for 3–5 days to smooth out.

Need Help?

For support or to submit a claim, contact us at:

Instagram: ColourMingle
📧 support@colourmingle.com
🌐 www.colourmingle.com

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