At ColourMingle, your satisfaction is our priority. Our refund policy ensures a fair and transparent process if there’s any issue with your order. Please read the following carefully to understand your rights and responsibilities.

1. Order Adjustment & Cancellation

1.1. Modifications Within 6 Hours

You can request order changes (e.g., product variant or shipping address) within 6 hours of purchase by contacting us via our Contact Form.

• If the new variant or address increases the order value, additional payment is required within 48 hours.

• If it decreases the order value, the price difference is non-refundable.

• Promotional eligibility may change if items are removed.

1.2. Cancellations Within 6 Hours

Cancellations within 6 hours are accepted, but any payment processing fees incurred are non-refundable.

1.3. After 6 Hours

After the 6-hour window, cancellations are not allowed.
If we detect incorrect/incomplete shipping information, we’ll contact you via email. If there’s no response, we may cancel the order and issue a partial refund after deducting processing/shipping costs.

2. Replacement & Refund Eligibility

2.1. Eligible Cases:

You may request a refund or replacement if:

• Your order is not delivered within:

  • 45–60 business days for Standard/Premium Shipping

  • 60–90 business days for Eco Shipping

• The product has a quality issue, reported within 7 business days of delivery.

2.2. Required Evidence:

To process your request, you must provide:

• An unboxing video

• Clear photos of the product and issue

• Photo of incorrect item (if applicable)

• Photo of size discrepancy (with label and measurement)

• Photo of the shipping label

2.3. Processing Time:

Once approved:

• Replacements: Tracking will be provided within 7–10 business days

• Refunds: Issued within 3–5 business days as our refund policy, depending on your payment provider

3. Important Disclaimers

• We may request order-related information or documents. Failure to comply may result in delayed or denied support.

• We are not responsible for:

  • Missed deliveries due to incorrect addresses, refusal, or recipient absence

  • Stolen packages after confirmed delivery

  • Customer selection errors (wrong size, color, or design)

• Folded packaging may cause temporary wrinkles; this is not a defect. Let the item lay flat for 3–5 days to smooth out.

Need Help?

For support or to submit a claim, contact us at:

Instagram: ColourMingle
support@colourmingle.com
www.colourmingle.com